Kwalee Support

If you’re not sure what to do next or can’t find new quests or levels, don’t worry,  you haven’t reached the end. Many Kwalee games unlock new content as you complete existing stages or challenges....

If you’ve reached the final level or completed all available content/levels/quests, congratulations on mastering the game so far! New levels and features are released through future updates, so the...

Our games require an active internet connection to run properly. They are designed to stay connected so that all features work as intended and updates reach players smoothly. Playing offline isn’t ...

This information applies only to Landlord Simulator.In this game, progress and in-app purchases are stored locally on your device. Because of this, purchases cannot be restored if the game is reins...

If a purchase was made by mistake or without your authorisation, the refund process is handled directly by the platform where the payment occurred, Google Play or the App Store.Game support teams c...

If menus, icons, or buttons appear misplaced, overlapping, or missing during gameplay, it’s often caused by device display settings or temporary layout errors. You can usually fix this with a few q...

If parts of the game look distorted, flicker, or show missing textures or unusual colours, it’s usually due to temporary graphic rendering issues. These can often be fixed by refreshing or updating...

Some games may not yet include an option to change or select a language. If your preferred language isn’t available, our team welcomes requests for future updates.All feedback like playing the game...

If parts of the game show text that looks incorrect, untranslated, or in another language, it usually means that the localization update for that section hasn’t fully synced yet.Steps to Resolve:Re...

If the game text is showing in a language you didn’t select, it usually follows your device’s language settings. However, not all games support every language available on your device, so you might...