Kwalee Support

If you completed an optional ad but didn’t receive the reward, it may not have been recorded correctly due to a temporary connection or network delay.About Optional Ads and RewardsOptional ads allo...

If ads are not loading, freezing, or showing an error message, they may be temporarily unavailable or blocked by connection or device-related factors.About Ad AvailabilityAds rely on third-party ne...

We’re sorry if the number of ads feels high while playing. Our goal is to keep the game fun and accessible for everyone, and ad placement is something the team reviews regularly based on player fee...

When you share what you think about the game, even a short (positive or negative) comment, we read it and include it in our feedback process.What Your Feedback Tells UsYour message helps us underst...

We’re always listening for new ideas from players. Suggestions for fresh content, new levels, modes or features are reviewed as part of our update planning process.How Suggestions Are ReviewedAll i...

If you see messages like network error, can’t connect, latency, or sudden disconnections while playing, it usually means the game isn’t maintaining a stable connection.Steps to Resolve:Check Intern...

If you’ve subscribed to a VIP membership, but the benefits haven’t appeared in the game, it may take a short time for your purchase to sync from the app store. This can happen when the store is sti...

If you were charged after cancelling your subscription or VIP membership, the payment may have been processed before the cancellation took effect. App stores usually finalize the next billing cycle...

If your recurring payment or subscription renewal wasn’t processed, your app store may not have been able to complete the transaction. This can happen if your payment method has expired, your balan...

If you’d like to cancel your subscription, you can do this anytime through your app store account settings. Cancelling stops future renewals but keeps your current benefits active until the end of ...