Kwalee Support

If you’re unable to subscribe or activate your VIP membership in the game, it’s often due to a temporary connection issue, app store login error, or an outdated game version. Follow the steps below...

If you can’t install the game or see a message that your device isn’t supported, the issue is usually related to compatibility or storage.Steps to Resolve:Check available storageMake sure your devi...

If the game shows a black or blank screen at launch, during gameplay, or after switching screens, follow the steps below to restore the normal display.Steps to Resolve:Restart the gameClose the app...

If the game doesn’t move past the loading screen or fails to open properly, follow the steps below to restore normal access.Steps to Resolve:Restart the gameClose the app completely and reopen it t...

If you notice the game running unevenly or the visuals stuttering during gameplay, it may be due to reduced frame rate (FPS) or high device load.Steps to Resolve:Restart the gameClose the app compl...

If the game feels slow, lags during gameplay, or takes longer than usual to respond, it’s often due to limited device performance or background activity.Steps to Resolve:Restart the gameClose and r...

If your game suddenly closes or stops responding while playing, it may need a quick refresh to stabilize performance.Steps to Resolve:Restart the gameClose the app completely and reopen it to reset...

If you can’t start playing, enter levels, or interact with the game as expected, follow the steps below to refresh your game and device.Steps to Resolve:Restart the GameClose and reopen the app to ...

If you notice unusual behaviour in your game, such as visuals not displaying correctly, buttons not responding, or actions not working as expected, follow the steps below to refresh your game.Steps...

If your game doesn’t open, crashes right after launch, or closes unexpectedly, it usually means the app or device needs a quick refresh.Steps to Resolve:Restart Your DeviceRestarting clears tempora...