Kwalee Support

If a purchase was made by mistake or without your authorisation, the refund process is handled directly by the platform where the payment occurred, Google Play or the App Store.Game support teams c...

If menus, icons, or buttons appear misplaced, overlapping, or missing during gameplay, it’s often caused by device display settings or temporary layout errors. You can usually fix this with a few q...

If parts of the game look distorted, flicker, or show missing textures or unusual colours, it’s usually due to temporary graphic rendering issues. These can often be fixed by refreshing or updating...

Some games may not yet include an option to change or select a language. If your preferred language isn’t available, our team welcomes requests for future updates.All feedback like playing the game...

If parts of the game show text that looks incorrect, untranslated, or in another language, it usually means that the localization update for that section hasn’t fully synced yet.Steps to Resolve:Re...

If the game text is showing in a language you didn’t select, it usually follows your device’s language settings. However, not all games support every language available on your device, so you might...

If you completed an optional ad but didn’t receive the reward, it may not have been recorded correctly due to a temporary connection or network delay.About Optional Ads and RewardsOptional ads allo...

If ads are not loading, freezing, or showing an error message, they may be temporarily unavailable or blocked by connection or device-related factors.About Ad AvailabilityAds rely on third-party ne...

We’re sorry if the number of ads feels high while playing. Our goal is to keep the game fun and accessible for everyone, and ad placement is something the team reviews regularly based on player fee...

When you share what you think about the game, even a short (positive or negative) comment, we read it and include it in our feedback process.What Your Feedback Tells UsYour message helps us underst...