Kwalee Support

We’re always listening for new ideas from players. Suggestions for fresh content, new levels, modes or features are reviewed as part of our update planning process.How Suggestions Are ReviewedAll i...

If you see messages like network error, can’t connect, latency, or sudden disconnections while playing, it usually means the game isn’t maintaining a stable connection.Steps to Resolve:Check Intern...

If you’ve subscribed to a VIP membership, but the benefits haven’t appeared in the game, it may take a short time for your purchase to sync from the app store. This can happen when the store is sti...

If you were charged after cancelling your subscription or VIP membership, the payment may have been processed before the cancellation took effect. App stores usually finalize the next billing cycle...

If your recurring payment or subscription renewal wasn’t processed, your app store may not have been able to complete the transaction. This can happen if your payment method has expired, your balan...

If you’d like to cancel your subscription, you can do this anytime through your app store account settings. Cancelling stops future renewals but keeps your current benefits active until the end of ...

If you’re unable to subscribe or activate your VIP membership in the game, it’s often due to a temporary connection issue, app store login error, or an outdated game version. Follow the steps below...

If you can’t install the game or see a message that your device isn’t supported, the issue is usually related to compatibility or storage.Steps to Resolve:Check available storageMake sure your devi...

If the game shows a black or blank screen at launch, during gameplay, or after switching screens, follow the steps below to restore the normal display.Steps to Resolve:Restart the gameClose the app...

If the game doesn’t move past the loading screen or fails to open properly, follow the steps below to restore normal access.Steps to Resolve:Restart the gameClose the app completely and reopen it t...