Kwalee Support

If your game progress has disappeared or restarted from the beginning, it means the local data on your device has been removed or reset.Steps to Resolve:Check for Reinstallation or Data ClearingPro...

If your game stays stuck on a loading screen or a level won’t open, it may just need a quick refresh.Steps to Resolve:Restart the GameClose the app completely and reopen it to refresh the session.C...

If your game stops responding, freezes during play, or won’t progress past a certain point, try these steps to refresh it.Steps to Resolve:Restart the GameClose the app completely and reopen it to ...

If tapping a purchase option in the game doesn’t open the store page or nothing happens after selecting an item, try the steps below to get the in-game store working again.Steps to Resolve:Check yo...

If your purchase shows as pending or the content hasn’t appeared in the game yet, it means the payment confirmation is still being processed. This delay can happen if the app store or your bank has...

If your payment went through but the purchased items or packs haven’t appeared, the content may not have synced yet. Most missing purchases can be fixed by restarting your game or checking the stat...

If your payment doesn’t go through, it’s usually due to an issue with your app store account or payment method. Here’s what you can check and do to complete your purchase successfully.Steps to Reso...

Our games are often first released in English so we can reach players worldwide and make sure everything runs smoothly before adding more languages.We know many players prefer enjoying the game in ...

Ads help keep the games free to play and support development. Types of ads used:Interstitial (Video) Ads: Full-screen ads that appear during natural breaks (such as between levels). These may be st...

If you’ve reinstalled the game, switched devices, or can’t see your previous purchases, they can usually be restored through the game’s settings.Steps to Restore:Open the game and go to SettingsLau...