Kwalee Support

If you notice the game running unevenly or the visuals stuttering during gameplay, it may be due to reduced frame rate (FPS) or high device load.Steps to Resolve:Restart the gameClose the app compl...

If the game feels slow, lags during gameplay, or takes longer than usual to respond, it’s often due to limited device performance or background activity.Steps to Resolve:Restart the gameClose and r...

If your game suddenly closes or stops responding while playing, it may need a quick refresh to stabilize performance.Steps to Resolve:Restart the gameClose the app completely and reopen it to reset...

If you can’t start playing, enter levels, or interact with the game as expected, follow the steps below to refresh your game and device.Steps to Resolve:Restart the GameClose and reopen the app to ...

If you notice unusual behaviour in your game, such as visuals not displaying correctly, buttons not responding, or actions not working as expected, follow the steps below to refresh your game.Steps...

If your game doesn’t open, crashes right after launch, or closes unexpectedly, it usually means the app or device needs a quick refresh.Steps to Resolve:Restart Your DeviceRestarting clears tempora...

If your game progress has disappeared or restarted from the beginning, it means the local data on your device has been removed or reset.Steps to Resolve:Check for Reinstallation or Data ClearingPro...

If your game stays stuck on a loading screen or a level won’t open, it may just need a quick refresh.Steps to Resolve:Restart the GameClose the app completely and reopen it to refresh the session.C...

If your game stops responding, freezes during play, or won’t progress past a certain point, try these steps to refresh it.Steps to Resolve:Restart the GameClose the app completely and reopen it to ...

If tapping a purchase option in the game doesn’t open the store page or nothing happens after selecting an item, try the steps below to get the in-game store working again.Steps to Resolve:Check yo...