Kwalee Support

If your purchase shows as pending or the content hasn’t appeared in the game yet, it means the payment confirmation is still being processed. This delay can happen if the app store or your bank has...

If your payment went through but the purchased items or packs haven’t appeared, the content may not have synced yet. Most missing purchases can be fixed by restarting your game or checking the stat...

If your payment doesn’t go through, it’s usually due to an issue with your app store account or payment method. Here’s what you can check and do to complete your purchase successfully.Steps to Reso...

Our games are often first released in English so we can reach players worldwide and make sure everything runs smoothly before adding more languages.We know many players prefer enjoying the game in ...

Ads help keep the games free to play and support development. Types of ads used:Interstitial (Video) Ads: Full-screen ads that appear during natural breaks (such as between levels). These may be st...

If you’ve reinstalled the game, switched devices, or can’t see your previous purchases, they can usually be restored through the game’s settings.Steps to Restore:Open the game and go to SettingsLau...

If you’ve reinstalled the game, switched devices, or your previous purchases haven’t reappeared yet, they can usually be restored automatically when you’re signed in to the correct Google Play acco...

Turn notifications on or off as desired.On Device:Android: Go to Device “Settings” > “Apps” > [Game] > “Notifications” and manage preferences.iOS: Go to “Settings” > “Notifications” > [Game] to cus...

If you’ve seen an ad that feels inappropriate, offensive, or misleading, our team can review it and take action with the ad provider.How We Handle Ad ReportsOur goal is to keep the game experience ...

Some ads may be optional and offer extra rewards.Why This Happens:No Ads packs will remove forced ads.Optional reward ads may still be shown for bonuses.Still seeing unexpected ads?Contact us with:...