If ads are not loading, freezing, or showing an error message, they may be temporarily unavailable or blocked by connection or device-related factors.
About Ad Availability
Ads rely on third-party networks and need a stable internet connection to display properly. When an ad doesn’t load or fails to start, it usually means there are no available ads at that moment or the network was interrupted.
Try the following to refresh ad availability:
Check Your Internet Connection
Ensure your device is connected to a stable and reliable network. Weak or unstable connections can prevent ads from loading.
Restart the Game
Close and reopen the game to refresh ad availability.
Avoid Background Downloads
Pause other apps or downloads that may be using your internet connection while playing.
Update the Game
Check for updates in your device’s app store. Running the latest version helps maintain compatibility with ad networks.
Check Device Settings
Make sure system-level ad blockers or privacy settings aren’t preventing ads from loading.
If ads continue to fail or show an error message, contact our support team and include a screenshot of what you see on screen.
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