If you completed an optional ad but didn’t receive the reward, it may not have been recorded correctly due to a temporary connection or network delay.
About Optional Ads and Rewards
Optional ads allow you to watch short videos in exchange for in-game rewards such as coins, skins, or extra chances. These ads rely on a stable connection and successful confirmation from the ad network to deliver the reward.
If a reward doesn’t appear after watching an ad, try the following steps:
Check Your Internet Connection
Ensure your device is connected to a stable and reliable network. Any interruption during or after the ad can prevent the reward from being applied.
Wait a Few Minutes and Recheck
Sometimes rewards are delayed while the ad network completes confirmation. Wait briefly and check your in-game balance or inventory again.
Restart the Game
Close and reopen the game to refresh your progress and update any pending rewards.
Avoid Switching Apps During Ads
Staying within the game until the ad fully completes helps ensure the reward is successfully received.
Update the Game
Make sure the game is updated to the latest version available in your app store. Updates often include improvements and reward handling.
If the issue continues, contact our support team and share these details:
- The type of reward you expected (coins, skins, etc.)
- The approximate time and date you watched the optional ad
- A screenshot if any message or error appeared
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