Game Freezes or Becomes Unresponsive

If your game stops responding, freezes during play, or won’t progress past a certain point, try these steps to refresh it.

Steps to Resolve:

• Restart the Game

  Close the app completely and reopen it to reset the session.

• Check Your Internet Connection

  A weak or unstable signal can cause freezing or lag. Try switching between Wi-Fi and mobile data.

• Update the Game

  Make sure you’re using the latest version from your app store.

• Free Up Device Memory

  Close background apps or restart your device to free up space and improve performance.

• Contact Support

  If the game still freezes or doesn’t load, contact our support team with your device details and when the issue occurs, along with a screen recording.