If you see messages like network error, can’t connect, latency, or sudden disconnections while playing, it usually means the game isn’t maintaining a stable connection.
Steps to Resolve:
Check Internet Connection
Make sure your device has a stable internet connection. Try switching between Wi-Fi and mobile data to see if the issue improves.
Restart the Game
Close the app completely and reopen it to refresh the connection with the server.
Test Other Apps or Websites
If other apps also fail to connect, the issue may be with your network. Restart your router or check your mobile data settings.
Update the Game
Install the latest version of the game from your app store to ensure compatibility with current servers.
Avoid High Latency Networks
If you experience frequent disconnections, try connecting to a stronger Wi-Fi signal or a lower-latency network.
Contact Support
If the issue continues, contact our support team with your device details, the exact error message shown, and a screenshot of the error screen to help us review it.
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