If the game doesn’t move past the loading screen or fails to open properly, follow the steps below to restore normal access.
Steps to Resolve:
Restart the game
Close the app completely and reopen it to reload game data.
Check your internet connection
A weak or unstable network can stop the game from loading. Try switching between Wi-Fi and mobile data or reconnecting to your network.
Update the game and device
Go to your app store to make sure you’re using the latest version of both the game and your device’s system software.
Clear storage and background apps
Low storage or other running apps may block the game from loading properly. Free up some space and close unnecessary apps.
Contact Support
If the game still doesn’t load after these steps, contact our support team with your device model, OS version, app version, and a short screen recording showing where it gets stuck. This helps our team review the issue more accurately.
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