If the game shows a black or blank screen at launch, during gameplay, or after switching screens, follow the steps below to restore the normal display.
Steps to Resolve:
Restart the game
Close the app completely and reopen it to reload the display and game assets.
Check your internet connection
A weak or unstable network can sometimes prevent the game from displaying correctly. Switch networks or reconnect to ensure stable access.
Update the game and system
Install the latest version of the game and make sure your device’s operating system is up to date.
Clear background apps
Running multiple apps can affect how the game loads visuals. Close other apps before starting the game.
Contact Support
If the black screen or visual issue appears again after these steps, contact our support team with your device model, OS version, app version, and a short screen recording showing when it occurs. This helps our team investigate the issue accurately.
Comments
0 comments
Article is closed for comments.