If your game stays stuck on a loading screen or a level won’t open, it may just need a quick refresh.
Steps to Resolve:
Restart the Game
Close the app completely and reopen it to refresh the session.
Check Internet and Storage
A slow or unstable connection, or limited device storage, can delay level loading. Try switching networks and clear some space if required.
Update the Game
Visit your app store to make sure you’re using the latest version of the game.
Clear Background Apps
Other apps running in the background can affect performance. Close them and try again.
Contact Support
If levels still don’t load or the game remains stuck on a screen, contact our support team and share which level or area isn’t loading with a short screen recording for assistance.
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