Level Not Loading or Stuck on Screen

If your game stays stuck on a loading screen or a level won’t open, it may just need a quick refresh.

Steps to Resolve:

• Restart the Game

  Close the app completely and reopen it to refresh the session.

• Check Internet and Storage

  A slow or unstable connection, or limited device storage, can delay level loading. Try switching networks and clear some space if required.

• Update the Game

  Visit your app store to make sure you’re using the latest version of the game.

• Clear Background Apps

  Other apps running in the background can affect performance. Close them and try again.

• Contact Support

  If levels still don’t load or the game remains stuck on a screen, contact our support team and share which level or area isn’t loading with a short screen recording for assistance.