Unable to Play the Game

If you can’t start playing, enter levels, or interact with the game as expected, follow the steps below to refresh your game and device.

Steps to Resolve:

• Restart the Game

  Close and reopen the app to start a new session.

• Check Internet Connection

  Make sure you have a stable connection. Try switching between Wi-Fi and mobile data.

• Update the Game

  Visit your app store and install the latest version available.

• Check Device Storage and Performance

  Ensure your device has enough free space and close background apps before reopening the game.

• Contact Support

  If you’re still unable to play after following these steps, contact our support team and share your device details along with what happens when you try to play the game.