Game Crashes or Closes Unexpectedly

If your game suddenly closes or stops responding while playing, it may need a quick refresh to stabilize performance.

Steps to Resolve:

• Restart the game

  Close the app completely and reopen it to reset the session.

• Check your device’s connection

  Unstable network can interrupt gameplay. Switch to a stronger Wi-Fi or mobile connection if available.

• Update the game and system

  Visit your app store and ensure both the game and your device’s operating system are fully updated.

• Free up memory

  Running too many background apps can cause crashes. Close unused apps and check available storage space.

• Contact Support

  If crashes persist after these steps, contact our support team with your device model, OS version, app version, and a short screen recording showing when the crash occurs. This information helps our team identify and resolve the issue faster.