Payment Failed or Declined When Trying to Buy Content

If your payment doesn’t go through, it’s usually due to an issue with your app store account or payment method. Here’s what you can check and do to complete your purchase successfully.

Steps to Resolve:

1. Check your internet connection

   A weak or unstable connection can cause payment attempts to fail. Switch to a stable Wi-Fi or mobile data network before retrying.

2. Verify your app store account

   Make sure you’re signed in to the correct Google Play or App Store account that you use for purchases.

3. Confirm payment details

   Review your saved card or payment method in the app store settings. Expired cards, insufficient balance, or incorrect billing information can cause payment declines.

4. Update or try a different payment method

   If the payment still fails, add a new card or select another available payment option in your app store.

5. Check store restrictions

   Some payment methods aren’t supported in all regions or for certain currencies. You can review your store’s accepted payment methods in the Google Play or Apple support pages.

6. Retry the purchase

   Once your details are correct and the store account is verified, open the game again and retry your purchase.