If you were charged after cancelling your subscription or VIP membership, the payment may have been processed before the cancellation took effect. App stores usually finalize the next billing cycle if the charge was already in progress at the time of cancellation.
Steps to Resolve:
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Check your subscription status
Open your Google Play or App Store account and confirm that the subscription shows as Cancelled and displays an expiration date. This confirms the cancellation has been applied.
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Review your billing date
If the charge occurred on or before the renewal date, it may have been processed automatically before your cancellation was completed. You will continue to have access to VIP benefits until the end of that billing period.
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Verify account used for subscription
Make sure you’re signed in to the same store account where the subscription was originally purchased. Charges from a different account may appear unrelated if multiple accounts are used on the same device.
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Request a refund through your app store
If you were charged after cancelling and are no longer using the benefits, you can request a refund directly from your store:
- Google Play: Request a refund
- App Store: Request a refund
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Need more help?
If you’ve confirmed the cancellation but still see unexpected charges, contact your store’s billing support:
- Google Play Support: support.google.com/googleplay
- Apple Support: support.apple.com/billing
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