If your recurring payment or subscription renewal wasn’t processed, your app store may not have been able to complete the transaction. This can happen if your payment method has expired, your balance is low, or the store was temporarily unable to charge your account.
Steps to Resolve:
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Check your payment method
Ensure your card or selected payment method is valid and has sufficient balance. Expired cards or blocked payments will prevent renewal.
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Verify your app store account
Make sure you’re signed in to the same Google Play or App Store account linked to your subscription. Renewals won’t go through if you’re logged in with a different account.
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Update your billing information
If your payment method has changed, update it in your app store settings before retrying the renewal.
- Google Play: Profile icon → Payments & subscriptions → Payment methods
- App Store: Settings → [Your Name] → Payment & Shipping
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Check your subscription status
Open your app store’s Subscriptions section to confirm whether the renewal is listed as Pending, Failed, or Expired. You can manually restart the subscription if needed.
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Restart the game after successful renewal
Once the payment is processed and your subscription is active, restart the game to refresh your account and apply any membership benefits.
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Need more help?
If your renewal still fails after updating your payment method, contact your store’s support team for assistance:
- Google Play Support: support.google.com/googleplay
- Apple Support: support.apple.com/billing
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