If you’ve subscribed to a VIP membership, but the benefits haven’t appeared in the game, it may take a short time for your purchase to sync from the app store. This can happen when the store is still processing the payment or when the game hasn’t refreshed your account data yet.
Steps to Resolve:
Restart the game
Close the app completely and reopen it. This refreshes your account and applies any missing VIP benefits after purchase or renewal.
Check your subscription status
Open your Google Play or App Store account and confirm that the VIP subscription shows as Active or Purchased. If it’s listed as Pending or Processing, wait until the transaction is completed.
Ensure you’re signed in to the correct account
Verify that you’re logged into the same Google Play or App Store account used for the purchase. VIP benefits are linked to the original purchasing account and won’t appear under a different one.
Update the game to the latest version
Check for any available updates in your app store. Outdated versions can sometimes prevent new purchases or subscription data from syncing correctly.
Allow a short delay
Some subscriptions take a few minutes to activate. Wait briefly and reopen the game to confirm that your VIP status has been applied.
Contact our support team if the benefits remain missing
If your store shows the purchase as completed, but the VIP features or benefits are still unavailable, contact our support team and share your subscription details (such as screenshot of transaction ID, date, and store platform) along with a short description of the missing benefits. Our team will review and assist you further.
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