If you’re unable to subscribe or activate your VIP membership in the game, it’s often due to a temporary connection issue, app store login error, or an outdated game version. Follow the steps below to get your subscription process working again.
Steps to Resolve:
Check your internet connection
Ensure you’re connected to a stable Wi-Fi or mobile data network. A weak or dropped connection can prevent the subscription page from loading properly.
Restart the game
Close the app completely and reopen it. This refreshes your in-game connection with the store and can typically restore subscription options.
Verify your app store account
Make sure you’re signed in to your Google Play or App Store account. If you’re logged out or your payment profile is incomplete, the subscription cannot start.
Update the game and your device
Check for available updates in your app store. Outdated game versions or system updates can block access to in-game purchases and subscriptions.
Check your store’s payment method
Confirm that your selected payment method is active and supported for recurring payments. Invalid or expired cards can prevent new subscriptions from being activated.
Contact support
If you’re still unable to activate your membership after these steps, contact our support team with a brief description of what happens when you try to subscribe.
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