If your purchase shows as pending or the content hasn’t appeared in the game yet, it means the payment confirmation is still being processed. This delay can happen if the app store or your bank hasn’t finished verifying the transaction, or if the game hasn’t yet synced the confirmed purchase.
Steps to Resolve:
Check your purchase status
Open your Google Play or App Store order history and check if the transaction shows as Pending, Processing, or Completed.
Wait for store confirmation
Some payment methods like debit cards, mobile billing, or wallet payments may take longer to confirm. Most pending purchases are completed automatically once verified by the store.
Restart the game once payment is confirmed
After the purchase shows as Completed in your store history, close and reopen the game to refresh your account. This ensures that any delayed items are credited correctly.
Avoid retrying the purchase
If the first transaction is still pending, wait until it’s confirmed before trying again to prevent duplicate charges.
Contact the app store if delay continues
If your purchase remains pending for more than 24 hours or doesn’t appear in the game after confirmation, contact Google Play or App Store support to review your payment status.
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