If tapping a purchase option in the game doesn’t open the store page or nothing happens after selecting an item, try the steps below to get the in-game store working again.
Steps to Resolve:
Check your internet connection
Make sure you’re connected to a stable Wi-Fi or mobile data network. A weak or lost connection can stop the store from loading.
Restart the game
Close the app completely and reopen it. This refreshes your session and often restores purchase functionality.
Verify your app store account
Ensure you’re signed in to your Google Play or App Store account. Purchases can’t start if your account is signed out or temporarily restricted.
Update the game and your device
Open your app store and install any available updates for both the game and your operating system.
Clear background apps
Close other running apps before trying again. This frees up memory and ensures smoother store performance.
Contact support
If you’re still unable to make a purchase after these steps, contact our support team with your device model, operating system, app version and a brief description of the issue.
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